Returns
WHAT'S YOUR RETURN POLICY DURING SALE / FOR SALE GOODS PURCHASED ON THE OUTLET?
During our SALE and on the Duchamp London Outlet website, we continue to operate a no-fuss returns policy, however, we need you to return your goods within 7 days of receipt. We will then give you back the amount paid for the item, or offer an exchange, whichever you prefer, no questions asked. Please return the product in it's original condition with proof of purchase (no exceptions unfortunately).
WHAT'S YOUR RETURN POLICY?
At Duchamp we operate a no-fuss returns policy and if you return an item within 28 days of receipt, we will give you back the amount paid for the item, or offer an exchange, whichever you prefer, no questions asked. Please return the product in it's original condition with proof of purchase (no exceptions unfortunately).
After this period, until the first anniversary of your order arriving, you can still return anything that does not meet the standards you expect from Duchamp (things such as wear and tear are included, though products that have been mauled by pets, drawn on by nephews, worn whilst doing the gardening and so forth, don't qualify). So basically, if you're not happy with the quality of our product, we will give you an exchange or credit note for the amount paid for the item. Anyone repeatedly trying to do this will get spotted, and a dim view will be taken, probably resulting in us parting company.
WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DON'T FIT?
Not a problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please fill in and enclose the form attached to your delivery note.
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
We try to process returns as quickly as possible, but it can take up to seven days when we’re very busy. Over the past year we have improved our service and brought down the average time it takes to process a return. We will continue to try and reduce it this season.
WHERE SHOULD I RETURN MY ITEMS?
If you are returning goods for refund or exchange please send them to:
AMETHYST GROUP
LODGE ROAD
STAPLEHURST
KENT
TN12 OQW
Contact us via customerservice@duchamp.co.uk if you have any questions