Currencies, Shipping & Delivery

The UK, Europe and Rest of World website displays prices in GBP (Sterling).

UK delivery £6.00 Please allow 2-3 working days for delivery

EU countries and the Channel Islands £18.00 Please allow 3-4 working days for delivery

USA & Rest of the World £30.00 Please allow 7-8 working days for delivery

Our couriers operate a Monday to Friday service between 9am - 5pm and a specific time slot cannot be specified.

Shipping Limitations: when an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Whilst we will do our best to deliver your goods within the times stated above during busy periods and sale this may take longer than expected, we thank you for your patience should this occur.

Customs & Import Duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES and any other additional charges.

We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers DPD on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

If you have any issues regarding your order please email us at customerservice@duchamp.co.uk